Guarantees, Cancellation, and Returns Policy
Alvi Food Innovations, Inc. DBA Save the Day Seasonings
We guarantee that customers will be completely satisfied with our products.
Our guarantee on consumable products is limited to spoilage, damage in shipping, or error on our part.
Durable or non-consumable products have a minimum one year guarantee unless otherwise noted.
Misuse or use contrary to the Use and Care instructions will void all product guarantees. Guarantees extend only to original purchasers or first gift recipient.
You may cancel your order within 3 business days from the date of the order.
Please contact your Kitchen Consultant.
If you cancel your order within 3 business days from the date of the order, you must make available to the Company any goods delivered to you under the terms of this sale in substantially as good as condition as when received. You must comply with the Company’s instruction regarding return shipment of products at Company’s expense and risk. If you make products available to the Company and the Company does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the products without further obligation. If you do not make the products available to Company, or if you agree to make the products available to the Company and you do not do so, then you remain liable for the purchase.
Consultant Non-Commissionable Orders
Please refer to the Policy guide for details on returns, exchanges and cancellations of non-commissionable orders.
We’re delighted to have you as a Save the Day Seasonings customer! Our products are manufactured using the highest quality methods and careful testing; however, if you are not completely satisfied with your purchase for any reason, please return the item for an exchange or refund of the merchandise value.
Proof of purchase (your Order #) is required for all returns. You can access your Order # from your Save the Day Seasonings Account. Contact our Kitchen Rescue Center to submit your request for replacement, exchange or refund:
Call us at: 208-401-5094
Your request is approved when the Kitchen Rescue Center issues an Approved Return Authorization Reference Number.
Returns within 30 days of Ship Date
We’ll cover the cost. Upon the Kitchen Rescue Center’s authorization of exchange, replacement or refund, we will arrange for you to return the product(s).
Returns more than 30 days of Ship Date
You’ll need to return the product to the Company. Return packaging and any shipping charges are your responsibility. Returns must be received before any exchange, replacement or refund is processed.
Shipping Products Back to Save the Day Seasonings
Please print the Reference Number you receive from the Kitchen Rescue Center on the outside of the package. Failure to include the Reference Number will delay the return process. Also, returned products should be securely packaged. Please use the original case or protective sleeve or be sure to pack the product so that sharp points or edges do not cut through the packaging.
Any price difference for an exchange will be adjusted. If actual product replacement cannot be made due to unavailability, we may, in our sole discretion, offer comparable product replacement or credit which shall not exceed the price paid towards future product purchases
Refunds shall not exceed the price paid.
All clearance products are final sale and cannot be returned or exchanged unless damage in shipping occurs.
All items must be made available for return to the Save the Day Seasonings home office. Please do not discard any product unless you have been informed that you are not required to return the item.